How to submit a support ticket
Submitting a ticket through our website is the fastest way to get help. It goes straight to our technicians and you get email updates until it is resolved.
Option 1: Submit a ticket online (recommended)
- Go to xaastechs.com/support/new-ticket, or click "Submit a support ticket" anywhere on our website.
- Enter your name and work email address so we can match the request to your company.
- Choose what you need help with and how urgent it is.
- Write a short, specific subject, for example "Outlook keeps asking for password".
- Describe the problem, when it started and what you have already tried.
- Attach a screenshot of any error message if you can, then click Submit ticket.
You will receive email updates about your ticket. Reply to any of them to add more information.
Option 2: Chat with us
Click the chat button at the bottom of any page on our website. Our assistant can point you to the right help article, open the ticket form or connect you with a technician when one is available.
Option 3: Call for urgent issues
If the problem stops several people from working, affects a critical system, or you suspect a security incident, call (626) 412-8113 right away rather than waiting on email.
Track your tickets
Clients with a portal account can sign in at xaastechs.com/my/tickets to see the status and history of their tickets. Ask us if you need portal access.
Still need help?
If these steps did not solve the problem, our team is ready to help.