Backup & Cloud
How your backups protect you
An overview of how backups protect your company data and what to do when you need something restored.
Self-help article3 min readHelp is one ticket away
What backups are for
- Recovering files deleted by accident or overwritten
- Recovering from ransomware or other malicious changes
- Restoring systems after hardware failure
- Meeting retention and compliance requirements
Where your data lives
Files saved to OneDrive, SharePoint and Teams are protected in Microsoft 365 and, where included in your plan, by additional backups managed by XaaS Techs. Files saved only on your computer's desktop or a USB drive may not be backed up.
Save work files in OneDrive or SharePoint rather than only on your computer, so they are protected and available from any device.
Requesting a restore
- Submit a ticket with the file or folder name and its location.
- Tell us the approximate date it was last correct.
- We will confirm when the restore is complete.
Still need help?
If these steps did not solve the problem, our team is ready to help.
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