Manage Texter users, notifications and call greeting

Account administrators can manage team logins, profile details, unread-message notifications and the greeting callers hear.

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Your profile

Go to Tools, then User Profile & Management.
Update your name, email or profile photo and click Save Changes.
To change your password, enter and confirm a new password. Leave both fields blank to keep your current one.

In User Profile & Management, click Create New User.
Enter a username, full name, email and a strong password, then click Create Account.
To remove access, use Delete next to the user. This cannot be undone.

Give each person their own login. Never share accounts.

Texter can email a summary of unread replies hourly, daily or weekly. Ask XaaS Techs to set the recipient email and frequency for your account.

Go to Tools, then Incoming Call Config.
Type the greeting callers should hear, for example "Thanks for calling. Please send us a text at this number."
Click Update Greeting. It is read aloud automatically by text-to-speech.

System Configuration contains your messaging gateway and email server credentials. Only XaaS Techs or a designated administrator should change it.

If these steps did not solve the problem, our team is ready to help.