Devices & Network
Add a printer on Windows or Mac
Connect your computer to an office network printer on Windows or Mac.
Self-help article3 min readHelp is one ticket away
Windows 11
- Open Settings, then Bluetooth & devices, then Printers & scanners.
- Click Add device and wait for nearby printers to appear.
- Select your office printer and click Add device.
- Print a test page from the printer's settings to confirm it works.
Mac
- Open the Apple menu, then System Settings, then Printers & Scanners.
- Click Add Printer, Scanner or Fax.
- Select the office printer from the list and click Add.
If your printer does not appear, make sure you are connected to the office network, not guest Wi-Fi. Some printers are deployed automatically by XaaS Techs on managed devices.
Common fixes
- Check the printer for paper jams, empty trays or low toner
- Turn the printer off and on
- Clear stuck jobs from the print queue and try again
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