Devices & Network
Restart and update your computer properly
A proper restart and up-to-date software fix a surprising number of problems and keep your device secure.
Self-help article3 min readHelp is one ticket away
Why restart?
Restarting clears temporary glitches, frees memory and finishes installing updates. Closing the laptop lid or using Sleep does not do the same thing.
Restart properly
- Save your work and close your applications.
- Windows: click Start, the power icon, then Restart. Mac: choose the Apple menu, then Restart.
- Wait for the computer to fully start again before reopening apps.
Check for updates
- Windows: open Settings, then Windows Update, and click Check for updates. Install any updates and restart if asked.
- Mac: open the Apple menu, then System Settings, General, Software Update, and install available updates.
- Keep browsers and apps such as Chrome, Zoom and Adobe Reader updated as well.
If XaaS Techs manages your device, most updates are installed automatically. Please restart when prompted and at least once a week.
Still slow or freezing?
Submit a ticket with the device name and what you were doing when it slowed down. We can check its health remotely.
Still need help?
If these steps did not solve the problem, our team is ready to help.
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