Accounts & Requests
Request a new user or remove a departing employee
Give us a little notice and we will have new hires ready on day one, and remove access securely when someone leaves.
Self-help article3 min readHelp is one ticket away
Requesting a new user
Submit a ticket at least three to five business days before the start date and include:
- Full name, job title and department
- Start date and work location (office, remote or hybrid)
- Manager's name
- Who they should have the same access as, if anyone
- Email groups, shared mailboxes, Teams and folders they need
- Software and equipment needed, such as a laptop, monitor or phone
Removing a departing employee
- Submit a ticket as soon as the departure is confirmed, marked confidential if needed.
- Tell us the last working day and time access should end.
- Tell us who should receive their email, OneDrive files and any forwarded messages.
- Arrange return of company devices. We will wipe and redeploy them.
For unexpected or sensitive departures, call us so access can be removed immediately.
Only authorized contacts at your company can request account changes. We may call to verify requests.
Still need help?
If these steps did not solve the problem, our team is ready to help.
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