SMS Texting (XaaS Techs Texter)
Read delivery reports and export message logs
Delivery reports show every inbound and outbound message and its status, and can be exported to CSV.
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Open the report
- Go to Tools, then Delivery Reports.
- Filter by direction: all, inbound only or outbound only.
- Filter by status: delivered or queued, received, or failed or undelivered.
- Click Export Filtered CSV to download the results.
What the statuses mean
- Delivered: the carrier confirmed delivery to the phone
- Queued: waiting to be sent or confirmed
- Received: an incoming reply from a contact
- Failed or Undelivered: the message could not be delivered, often because the number is invalid, a landline or blocked
Use Refresh Logs Report to pull the latest message history from the SMS gateway. Many failed messages to the same numbers usually mean those contacts should be marked inactive.
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