Help is one click away, wherever your team works.
Most IT issues do not need a truck roll. XaaS Techs technicians connect securely to your device, diagnose the problem and fix it fast, for in-office, remote and hybrid employees alike.
Everyday issues, resolved remotely
Email & Outlook
Sync errors, mailbox access, shared calendars and mobile setup.
Passwords & sign-in
Account lockouts, MFA problems and access requests.
Printers & peripherals
Printer drivers, scanners, docks and monitors.
VPN & connectivity
Remote access, VPN and Wi-Fi troubleshooting.
Software & updates
Application installs, crashes, updates and licensing.
Slow computers
Performance tuning, cleanup and hardware recommendations.
Remote support you can trust
Every remote session is initiated securely, logged and performed by our technicians. We never leave persistent access open, and sessions require your consent unless part of an approved managed service.
- Encrypted, logged remote sessions
- Technicians who know your environment
- Fast escalation to on-site support when needed
How to get help
- Submit a ticket through the client portal
- Call (626) 412-8113
- Email our support team
- Managed clients: priority response and unlimited remote support
More ways we can help
Want unlimited remote support?
Our managed IT plans include unlimited remote help desk support for a flat monthly fee.