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XaaS Techs Help Center

How can we help you today?

Step-by-step guides for Microsoft 365, security, devices, backups and more. Can't find an answer? Our team is one ticket away.

Submit a support ticket (626) 412-8113

Getting Support

Submit tickets and get help fast.

How to submit a support ticketThe fastest way to get help from XaaS Techs.What to include in a support ticketDetails that help us fix your issue faster.Ticket priorities and what counts as an emergencyHow we prioritize requests.How remote support sessions workWhat to expect when a technician connects.

Microsoft 365

Passwords, sign-in, Outlook, OneDrive and Teams.

Reset your Microsoft 365 passwordChange or reset your work password.Set up two-step sign-in with Microsoft AuthenticatorProtect your account with MFA.Set up Outlook on Windows, Mac and mobileAdd your work email to Outlook.Share files safely with OneDrive and SharePointShare without emailing attachments.Microsoft Teams basicsChat, meetings and channels.

Cybersecurity

Phishing, passwords and scams.

How to spot and report a phishing emailRecognize and report suspicious email.What to do if you clicked a suspicious linkAct fast to limit the damage.Strong passwords and password managersSimple habits that stop account takeovers.Recognizing payment and wire fraud scamsVerify before you pay.

Devices & Network

Computers, Wi-Fi, VPN and printers.

Restart and update your computer properlyThe fix for many everyday problems.Fix common Wi-Fi and VPN connection problemsGet back online quickly.Add a printer on Windows or MacConnect to an office printer.What to do if your device is lost or stolenReport it right away.

Backup & Cloud

Restoring files and working remotely.

Restore a deleted file from OneDrive or SharePointUse the recycle bin and version history.How your backups protect youWhat is backed up and how recovery works.Working securely from homeStay productive and protected anywhere.

Website Services

Website changes, hosting and SSL.

How to request a website changeUpdate content, pages and images.Website hosting, SSL and downtime FAQCommon hosting questions answered.

Accounts & Requests

New users, departures, hardware and software.

Request a new user or remove a departing employeeOnboarding and offboarding made simple.How to request new hardware or softwareGet the right tools, set up securely.

SMS Texting (XaaS Techs Texter)

Bulk campaigns, real-time chat, contacts and reports.

Getting started with XaaS Techs TexterSign in and find your way around the dashboard.Add, edit and manage SMS contactsKeep your texting directory accurate.Send a text and chat with customers in real timeOne-to-one texting and the chat center.Send a bulk SMS campaign from a CSV fileText a list of numbers in one go.Schedule a bulk SMS campaign to your contactsSend to all active contacts at a set time.Read delivery reports and export message logsSee what was delivered, failed or received.SMS opt-outs, consent and texting best practicesStay compliant and get better results.Manage Texter users, notifications and call greetingAdmin settings for your account.

Email Marketing

Campaigns, deliverability and website contact capture.

Getting started with email marketingWhat we need to launch your first campaign.Email deliverability best practicesKeep your campaigns out of the spam folder.How website contacts flow into your email and SMS listsAutomatic contact capture from forms and chat.

Need a hand from a real person?

Submit a ticket and a XaaS Techs technician will get back to you. For emergencies, call us right away.

Submit a Ticket (626) 412-8113