Devices & Network
What to do if your device is lost or stolen
A lost laptop or phone can expose company data. Report it immediately so we can protect your accounts and information.
Self-help article2 min readHelp is one ticket away
Call XaaS Techs at (626) 412-8113 as soon as you realize a device is missing, even outside business hours.
Do this right away
- Call us and tell us which device is missing and when you last had it.
- Change your Microsoft 365 password from another device, or ask us to reset it.
- If it was stolen, file a police report and note the report number.
- If it is a phone, contact your mobile carrier to suspend the line.
What we can do
- Sign you out of all sessions and block the device
- Locate, lock or remotely wipe managed devices
- Check for unusual sign-ins
- Set up a replacement device for you
Devices managed by XaaS Techs are typically encrypted, which protects the data on them even if the device is never recovered.
Still need help?
If these steps did not solve the problem, our team is ready to help.
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